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Careington Health Pass. Save time and money.

Careington Health Pass gives you 24-hour, 7 days a week access to a physician phone line that you can call whenever you need. Day or night, board-certified physicians are ready for you to call 24 hours a day to help you diagnose conditions, recommend treatments and even write prescriptions, right over the phone. You will also get access to a nurse access line, an online health and wellness service, emergency travel assistance and discounts on your name brand and generic prescriptions.

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MyTelemedicine is a modern healthcare solution for non-emergency illnesses. With this program, members and their family will have direct access to consult with physicians in their state 24 hours a day, 7 days a week to treat common ailments. Through the physician network, members have access to interact with a physician, a pediatrician, or even a behavioral therapist. Consultations can take place by phone call, email or a web-based video call, and will include discussing treatment options. When medically appropriate, the physician may prescribe a short term, non-DEA controlled medication for the member to pick up at the pharmacy of their choice.

Use MyTelemedicine:

  • When your physician is not available
  • After normal hours of operation
  • For non-emergency care
  • While on vacation or a business trip

Through consultation with licensed physicians, you can receive on-demand professional guidance for the following:

Cold or Flu Sinus Conditions Allergies
Respiratory Infections Bronchitis Pink Eye
Urinary Tract Infection Poison Ivy Heartburn
Nausea Infections Rashes

Disclaimer: *MyTelemedicine does not guarantee that a prescription will be written. MyTelemedicine does not prescribe DEA controlled substances, lifestyle drugs and certain other drugs which may be harmful because of their potential for abuse. MyTelemedicine physicians reserve the right to deny care for potential misuse of services. Please visit for a complete list of state availability.


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Members are entitled to prescription savings from 15% to 60% off the retail price of generic drugs and from 15% to 25% off the retail price of brand-name drugs at over 62,000 participating pharmacies nationwide.

The pharmacist will enter their information from the identification card and receive significant savings at the time of purchase. Even if members have prescription benefits through a Health Insurance carrier, a comparison of costs between the two programs should be performed to determine the most savings.


Medical information

  • eDocAmerica is an online health and wellness service that provides 24/7 unlimited access to physicians, psychologists, pharmacists, dentists, dietitians, fitness trainers, alternative medicine doctors, and eye doctors for routine medical questions and information. Members are able to ask what they want, when they want and always get personal answers.
  • Members are able to avoid spending unnecessary time waiting in a doctor's office for routine health issues that could have been easily addressed through a simple online exchange with a medical professional.
  • eDocAmerica members will also receive access to a 3D Health Encyclopedia with over 300 topics and conditions, Health Risk Assessments and weekly health tips, delivered straight to the member's email.


24-hour nurse line

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Carenet's Nurse Line provides access to experienced, compassionate nurses available anytime to answer questions, assess symptoms, and provide care recommendations. Staffed by highly skilled, registered nurses, Carenet's Nurse Advice team is available 24/7 to assist with members' health concerns.

With nurse triage, members are directed to a nearby facility, saving time and money. Receiving advice from these registered nurses reduces claims and costs, relieves stress and increases productivity.

Carenet's Nurse Line Services include:

  • Symptom assessment and phone triage
  • Urgent and non-urgent care advice
  • Drug and medication information
  • Recommendations or condition explanations

Carenet provides deaf and foreign language services through the use of TDD and a language line service. This service can be accessed by members 24/7, including holidays.

Carenet members have access to a pre-recorded health information library consisting of over 1,100 various topics* including:

Infectious Disease
Bones, Joints & Muscles
Mental & Emotional Health
Cardiovascular Health
Cosmetic Surgery
Dental Health
Health Quizzes
Hormonal Disorders
Blood & Circulatory Problems
Men's Health
Newborn Care
Common Illnesses
Reconstructive Surgery
Pregnancy & Childbirth
Alcohol Problems
Back & Neck Problems
Brain & Nervous System
Child Health Development
Parenting & Family Life
Personal Safety

*There are over 600 audio health library topics available in Spanish.


Travel and medical assistance

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Travel Assistance and Emergency Medical Assistance are available through Travel Guard when you are traveling over 100 miles away from home and you are faced with a serious injury or illness, or a travel-related emergency such as lost luggage, passport or wallet; flight rebooking, or pre-trip travel advice on required inoculations.

Emergency Travel Services

  • Flight Rebooking
  • Passport & Travel Document Replacement
  • Baggage Tracking
  • Emergency Cash Transfer
  • Embassy or Consulate Referral
  • Emergency Message Relay
  • Legal Referrals
  • Rental Vehicle Return
  • Security and Evacuation Assistance
  • Roadside Assistance (access only)

Worldwide Travel Assistance **

  • Pre-Trip Travel Advice
  • Hotel Reservations and Ground Transportation
  • Translation and Interpretation Services

Medical Assistance Services

  • Emergency Medical Transportation Assistance - If you suffer an injury or illness that requires medical treatment or hospitalization, Travel Guard will coordinate and arrange emergency medical transportation to the nearest, most appropriate medical facility. Once the customer is stabilized, Travel Guard coordinates his/her return to a hospital near their home.

**Non-emergency travel booking fees include: $35 per person for domestic tickets, $55 per person for international tickets, $35 per person for tours and cruises, $20 per hotel booked, and $20 per rental car booked.

Limitations & Exclusions:
Travel Guard provides traveler assistance through coordination, negotiation and consultation using an extensive network of worldwide partners. Expenses for goods and services provided by third parties are the responsibility of the traveler.


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